Delivery & pickup
Pickup at our points
We operate three stock points. Timing depends on stock at the chosen location: often same day, otherwise after a short internal transfer.
Pickup timing
- In stock at your chosen point — usually same day within that location's opening hours.
- Only at another warehouse first — about 1–2 business days after we move it to the point you selected.
- Zaporizhzhia — point A (morning shift) — Tue–Sun 09:00–13:30 · closed Mondays
- Zaporizhzhia — point B (evening shift) — Tue–Sun 14:00–00:00 · closed Mondays
- Kyiv — pickup point — Mon–Fri 10:00–20:00
Nova Poshta
- Branch — about 1–3 business days, per Nova Poshta zone rates.
- Parcel locker — about 1–3 business days, depends on city and line load.
- Courier to door — per carrier rates and selected time window.
Payment options
Card (LiqPay) Cash on delivery
OnTaxi — 60 min express (Kyiv & Zaporizhzhia)
Order before 4pm — OnTaxi courier same day when the item is in stock at the store. Available for paid orders on the website and at PetSweet stores.
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